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Personal data protection

This Privacy Policy describes the principles followed by Ardaco, a.s. in the collection, processing and storage of your personal data and the guarantees of your rights regarding this data.

Personal data administrator

Personal Data Administrator is Ardaco, a.s., ID no.: 35 829 036, with its registered seat at Polianky 5, 841 01 Bratislava, registered by Bratislava I District Court, section: Sa, file no.: 2903/B and is responsible for processing of personal data collected on the website www.silentel.com (hereinafter referred to as “Website”)

Personal data we collect

The term “Data” refers to any personal information that may be used to identify you as an individual and that you provide to Ardaco, a.s. to register on the Website and create an account, receive information or procced with your order.

Only the data necessary to meet your requirements, involving the items and services offered on the Website www.silentel.com are collected.

The personal data we collect includes:

How we use your personal data

The processing of your personal data allows us to provide you with the Website’s services, to improve our services and to maintain a secure environment.

Your data is processed to carry out the transaction relating to our commercial relationship (orders, payments, deliveries, invoices, accounting, customer support, sending of newsletter)

For whom is you data intended?

The personal data collected is processed by the employees of Ardaco, a.s. to provide you with the services you request and in accordance with the defined purposes. Ardaco, a.s. agrees not to sell your personal data to third parties. Ardaco, a.s. may need to transfer your personal data to certain service providers and partners that help Ardaco, a.s. to provide and improve its services, such as:

In its capacity as controller, Ardaco, a.s. ensures that all of its service providers and partners, subcontractors or co-processors comply with the General Data Protection Regulation (GDPR) and, in particular, implement all technical and organisational measures possible to ensure the confidentiality and security of your data.

Where these partners are located outside the European Union, Ardaco, a.s. shall take all appropriate measures to ensure the security of such data transfers through one of the following measures:

Managing and deleting your information

In accordance with the legislation and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes set out above. This period varies depending on the purpose of the processing. At the end of this retention period, your data will be permanently erased or irreversibly anonymised.

Purchase data

Billing data retained until the end of the corresponding financial year and the legal retention period (10 years).

Payment data

Payment details retained until certification of payment and completion of the relevant administrative and accounting formalities with regard to your right of retraction and the conditions applied for disputing the payment.

Subscription to advertising communications

Data retained for this purpose until the end of the service or until you cancel your subscription to the service, which can be carried out at any time (by clicking on the "unsubscribe" link included in our newsletters).

Your rights regarding personal data you shared with us

In accordance with the applicable regulations, you have the right to query, access, modify, limit, rectify, delete and oppose your personal data.

You may retract your consent to receive our commercial information at any time. You may request to receive a copy of any personal information in our possession. You can exercise the rights above by contacting us:

Ardaco, a.s.
Polianky 5
841 01 Bratislava
Slovak Republic

Tel.: +421 2 3221 2311
Fax: +421 2 3221 2312

In accordance with regulations, you can lodge any complaint with the competent supervisory authority in Slovakia: Úrad na ochranu osobných údajov SR, Hraničná 12, 820 07 Bratislava, Slovak Republic

Cookie policy

To make this site work properly, we sometimes place small data files called cookies on your device. Cookies allow you to use our website more comfortable and help us provide our services.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How we use cookies?

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in / obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:

  1. To recognise your computer when you visit our website;
  2. To track you as you navigate our website;
  3. To provide website functionality (e.g. registration and access to restricted area of the website, etc.);
  4. To provide services that you have requested (e.g. shopping cart, e-invoicing, etc.);
  5. To analyse the use of our website.

What types of cookies we use?

We use the following types of cookies for the operation of this website and to provide our services. By using the website, you agree that we can place these types of cookies on your device.


Process cookies are strictly necessary. They help make the website work and deliver services that the website visitor expects, and you have specifically asked for. For these types of cookies, no consent is required.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping cart or e-invoicing, cannot be provided.


We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.


These cookies collect information about how visitors use our website, for instance which pages they visit most often, and if they get error messages from the website. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve the website functionality.


These cookies allow our website to remember choices you make, such as your user name, language or the region you are in, and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other settings of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Loss of the information stored in a preference cookie may make the website experience less functional but should not prevent it from working.

Google Analytics

Google Analytics is an analytical tool that we use to track the use of our website. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.

Learn more about Analytics cookies and privacy information.

How to control cookies?

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Using browser settings to manage cookies

In some browsers you can set up rules to manage cookies on a site-by-site basis, giving you more fine- grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable or delete cookies altogether.

Contact information

If you have any requests or questions, please contact us.

Ardaco, a.s.
Polianky 5
841 01 Bratislava
Slovak Republic

Tel.: +421 2 3221 2311
Fax: +421 2 3221 2312